Work Management System Assessment Service

The Philadelphia-based government authority is seeking a vendor to conduct a detailed work management system assessment service. The agency needs to evaluate whether to retain, modernize, or replace its current in-house developed work management system, known as AIMS, which comprises multiple modules utilized by its Operations, Customer Service, and Marketing departments. This assessment must analyze the existing environment against commercial off-the-shelf (COTS) systems, including both software-as-a-service (SaaS) and on-premises solutions, to identify gaps and determine the feasibility of direct integration with currently connected systems. The scope of work requires the selected vendor to compare the timeline and resources needed to implement a new COTS system versus retaining and modernizing the current AIMS system. The agency requires the assessment to address twenty-four-hour, seven-day-a-week technical support and vendor reliability. The vendor must also complete an integration response matrix mapping compatibility with existing interfaces and provide detailed assumptions when direct integration feasibility cannot be confirmed without further discovery. Eligibility is restricted to onshore organizations based in the United States. The agency permits the performance of the work to be completed offsite. Bidders must submit proposals digitally via email or through an online submission portal, and the agency is currently open to receiving budget proposals within the submissions. The agency has established key procurement dates for this opportunity. Bidders must submit all questions no later than July 15, 2026. The agency will host a mandatory pre-bid telephone conference on August 12, 2026. Evaluation criteria will focus on the vendor's experience in providing similar services to utilities, with a preference for municipal utilities.