Web-Based Inmate Telephone, Video Visitation, Kiosk, and Tablet System

The agency is seeking a vendor to provide a web-based inmate telephone, video visitation, kiosk, and tablet system for use in the county jail. The required equipment includes intuitive web-based software, wall-mounted telephones and kiosks, and portable tablet devices. The system must provide accurate call accounting revenues to the county with an appropriate audit trail. The software for jail officers must be web-based, easy to navigate, and include a ticketing system allowing officers to submit support tickets or ask questions twenty-four hours a day, seven days a week. The system must integrate with the existing commissary and jail management system vendor for a seamless transfer of inmate data at no cost to the county. All call recordings must be stored online for at least one hundred eighty days and remain available through the online user interface. The system must require active acceptance by the called party and must notify both the inmate and the called party of the call limit in advance of terminating the call. Only onshore organizations based in the United States are eligible to submit proposals. The performance of the work will take place offsite, and bidders can submit their responses digitally via email or online. The agency is looking for proposals to determine the budget, and no specific key dates are provided in the source.