Crisis Communications and Strategic Communications Service

The Town is seeking a crisis communications and strategic communications firm to provide crisis communications, media relations, reputation management, and emergency communications support services. The Town needs to solve the problem of anticipating and effectively managing emerging issues, special event emergencies, operational disruptions, tourism or public venue incidents, and misinformation before they escalate. The scope of work covers assisting with crisis preparedness, media relations, public messaging, social listening, reputation management, and rapid response communications during high-profile or emergency situations. The selected firm will assist with media inquiries on non-crisis matters, monitor social media activity and public sentiment, and draft social media updates and recommended responses during emergency situations. The scope also includes providing strategic counsel regarding reputational issues, assisting with scenario planning and tabletop exercises, and providing on-site media coordination during emergency or high-profile situations. The performance of all work will occur offsite. Eligible bidders must be onshore organizations based in the United States. Bidders must submit any questions regarding this opportunity no later than July 29, 2026. The Town is looking for proposals to determine the budget, and the resulting contract period will run for one year. Bidders must submit their responses digitally via email or online.