24 X 7 Call Center Services

The County requires 24x7 call center services for inbound and outbound communications, including after-hours, weekend, holiday, and overflow coverage. Services encompass call handling for inquiries and requests, timely and professional call answering, multilingual support in English and Spanish with a language access plan, and personnel trained for various call types. The vendor must utilize a reliable call center platform with call routing, queue management, and recording capabilities, and maintain secure infrastructure. Monthly reports detailing call volume, response times, and customer satisfaction are required. Eligible vendors must be USA organizations. Proposals are requested, and a pre-bid meeting is scheduled for August 27, 2026. All questions are due by September 11, 2026.