Contact Center and Unified Communications Solutions

The buyer requires contact center and unified communications solutions. This includes unified communication technologies like VoIP, UCaaS, video/audio collaboration, mobility, mass notification, and enhanced messaging. Contact center solutions encompass CCaaS, ACD/routing, omnichannel capabilities, IVR, real-time status, reporting, and analytics. The scope also covers architecture, implementation, migration, support, hardware, software, integrations, number porting, deployment services, and related applications for various environments. Vendors must be a USA Organization only. Questions are due by September 21, 2026. Vendors must register and pay on the tendering authority's website to obtain the RFP document. Proposals are being sought.