Secure, Cloud-Based Records and Case Management Solution

The buyer requires a vendor to provide a secure, cloud-based records and case management solution. The scope includes software licensing, implementation, configuration, data migration, user training, maintenance, technical support, and future software updates to deliver a fully operational system. The system must support at least 15 concurrent users, provide role-based security, maintain audit logs, and enable secure web-based access without client software. Functionality must cover the full complaint and case lifecycle—from public intake to tracking, evidence association, and searchable records—alongside electronic records management featuring advanced search, indexing, retention schedules, and archival capabilities. The buyer establishes a one-year contract period and requires offsite work performance. Eligibility is restricted to onshore USA vendors only. Bidders may submit responses digitally via email or online, and the buyer requests proposals for the budget. The provided text omits specific evaluation criteria and key dates.