Records Management Modernization Solution

The buyer requires a software as a service records management modernization solution to upgrade resident access to county clerk services, including vital records and business services. The requested scope encompasses remote identity verification, digital signature workflows, integration with an in-person queueing system, in-person payment processing, real-time application status lookups, proactive SMS and email updates, and print and fulfillment workflows for certified copies. Potentially included categories feature records management, search and indexing, document capture and scanning software, OCR, workflow management, appointment scheduling, identity verification, and user-centered design approaches. Only onshore USA organizations are eligible for this opportunity, and the vendor will perform all work offsite. The buyer seeks proposal pricing for its budget. Interested bidders must submit questions by August 28, 2026, and may attend a pre-bid vendor information webinar on August 27, 2026. Bidders can submit their responses digitally via email or online.