Employee Assistance Program Services

The government authority in Lansing, Michigan, requires a vendor to provide a comprehensive, confidential employee assistance program for all eligible full-time and part-time college employees and their eligible dependents across all agency locations. The requested scope includes face-to-face, telephonic, and virtual counseling, 24/7/365 toll-free crisis access with live-person or automated routing, short-term problem resolution, mandatory employer referrals, substance abuse professional services, and rapid crisis support within 24 hours of campus emergencies. Additionally, the selected vendor must deliver work-life, legal, financial, and digital self-service resources, assign a dedicated account manager, furnish utilization reports, and outline an implementation plan with continuity-of-care considerations. Eligibility restricts participation to USA organizations, and the vendor must perform the work onsite. The source text does not state evaluation criteria, budget, submission methods, or key dates other than a deadline for submitting questions no later than September 1, 2026.