Employee Assistance Program Services

The City government authority in Grand Junction, CO seeks an onshore USA vendor to provide an Employee Assistance Program for eligible employees and household members. The contractor must deliver clinical and counseling services, intake, triage, crisis intervention, case management, and referrals through in-person, video, telephone, text/chat, mobile, and web modalities. Scope also encompasses work-life resources, management consultations, training, and 24/7/365 live crisis assistance with multilingual and accessibility accommodations. Furthermore, the vendor must supply Critical Incident Stress Management services and a detailed implementation timeline. The buyer requires the contractor to perform all work offsite at the vendor's own office premises. Bidders must submit all questions no later than August 28, 2026. The buyer is currently looking for proposals to establish the budget and has not provided additional evaluation criteria or specific key dates beyond the question deadline.