Integrated Mobile Platform

The buyer requires an integrated mobile platform to provide a city services solution featuring an intuitive citizen-facing application and internal workflow support. The requested scope includes allowing citizens to report community issues using GIS or location data, upload photos, and track request progress via app-based and push notifications. Additionally, the system must integrate with internal systems, support works management order creation, and enable staff to create, update, assign, and close work orders with custom automated routing. Only Canadian organizations operating onshore may apply, and offsite performance is required. Bidders must register and pay on the tendering authority's website to retrieve the unwatermarked RFP document. Responses can be submitted digitally via email or online, and the buyer seeks proposal-based pricing for a three-year contract period. Bidders must submit all questions no later than September 8, 2026.