Detainee Food Service, Commissary and Telecommunications Service

The government authority in Fayetteville, AR requires a vendor to provide detainee food service, commissary, and telecommunications services. The requested scope includes serving three meals daily, managing kitchen operations and inmate labor, and supplying a commissary program with POS/kiosk ordering, a wide brand-name selection, and web-based purchasing for family and friends. The vendor must provide housing kiosks supporting grievances, requests, and bulletin boards, alongside video visitation featuring free on-site and paid remote options. Telecommunications requirements entail real-time call monitoring, full recording, automated call blocking, an inmate hotline, voicemail, and advanced investigative tools like voice biometrics and keyword alerts. The buyer mandates revenue-share and commission percentages on total commissary and phone sales payable to the county. Only USA-based organizations are eligible, and performance of the work will occur offsite. Bidders can submit responses digitally via email or online, and the buyer is looking for proposals regarding the budget. Bidders must submit all questions no later than September 21, 2026.