Customer Relationship Management System

The agency requires a secure, scalable, cloud-based Software as a Service Customer Relationship Management (CRM) system to replace its existing platform and enhance operational efficiency, service delivery, reporting, and data management. The successful offeror must provide all software, licensing, implementation, data migration, training, maintenance, and support directly or through partners. The system must support integration with Ellucian Colleague using Ellucian Ethos APIs, single sign-on, bulk two-way texting, web engagement tracking, customizable single applications, automated document and application management, integrated dashboards, user action tracking, student search functions, and credit card payments. Only USA organizations qualify for this opportunity. Offerors will perform all work offsite. Bidders must submit questions no later than September 1, 2026. The agency seeks proposals for the budget and will award a one-year contract. Bidders may submit responses digitally via email or online.