Transit Passenger Satisfaction Survey Service

The government authority in Fresno, CA needs a qualified consultant with substantial experience in designing and conducting transit-related surveys. The buyer requires the consultant to develop a survey methodology, sample size, and tools to collect demographic data and assess passenger satisfaction regarding comfort, safety, harassment, service convenience, frequency, and value. The requested scope includes conducting on-board interviews, questionnaires, focus groups, or telephone surveys for fixed-route and Handy Ride services across peak, off-peak, evening, and weekend periods. The consultant must analyze the data, generate frequency distributions and cross-tabulations, and compare trends against surveys from 2009, 2011, 2014, 2018, and 2022 to help the agency enhance passenger satisfaction and increase ridership. Eligibility requires vendors to operate onshore within the USA, and the work will occur offsite. The contract covers a one-year period. The buyer hosts a pre-bid meeting on September 3, 2026, and sets the question submission deadline for September 11, 2026. The buyer requests proposals to establish the budget.