RFI for 24x7x365 Crisis and Suicide Hotline Services

The buyer seeks a USA-based organization to provide statewide, 24x7x365 crisis and suicide hotline services for state residents. The vendor must perform the offsite work by delivering crisis intervention services via voice, text, and chat modalities. Required operations include maintaining membership, compliance, and accreditation with the 988 lifeline network and national standards, while employing trained crisis responders supported by licensed clinical supervision. The vendor must coordinate with the behavioral health crisis continuum, utilize secure technology platforms for interoperability and reporting, and collect performance measures. Eligibility restricts participation to onshore USA organizations. The buyer requires responders to implement continuous quality improvement processes and evidence-based practices. Vendors must submit proposals digitally via email or online to address the requested budget. The source text does not provide evaluation criteria or key dates.