Administrative Eligibility and Homeowner Support Services

The government authority located in Albuquerque, New Mexico, seeks a USA-based vendor to provide offsite administrative eligibility and homeowner support services from the vendor's office premises. The buyer requires the contractor to initiate contact with homeowners, explain program requirements, obtain authorizations, and request and review supporting documentation for completeness. The selected vendor must maintain regular communication with applicants regarding their eligibility status. Scope details include collecting and reviewing documentation, completing third-party income and asset verifications, obtaining zero-income certifications, and analyzing Asset Divestiture Declarations. The contractor must also verify homeowner identity, ownership, principal residence, and citizenship or eligible immigration status. Additionally, the vendor must maintain detailed, complete, and accurate records for eligibility activities, staff time for billing, and federal and Housing policy record retentions. The buyer is currently looking for proposals to establish the budget. The provided text details no specific evaluation criteria or key dates.