Loyalty Program System and Related Services

The buyer requires a loyalty program system and related services, including Customer Relationship Management (CRM) functionality. The requested system must track player entries and behaviors while offering site analytics, real-time data analysis, and reports. It needs to support in-platform notifications and let players view transactions, scanned tickets, drawing entries, rewards, point balances, point expirations, and point redemptions. Furthermore, the compatible CRM program must provide an AI integration for actionable takeaways, dashboard capabilities, personalization, robust reporting, and a user-friendly template builder for email, SMS, in-app messaging, and mobile push notifications. Eligibility restricts participation to USA organizations performing the work offsite. The buyer seeks proposal pricing for its budget. Interested bidders can submit responses digitally through email or online. Bidders must submit all questions no later than September 11, 2026.