South Africa - WhatsApp Business Solution Implementation Service

The buyer requires a vendor to design, develop, implement, test, deploy, and support a WhatsApp Business solution offsite. The vendor must manage the Meta Business verification process and deliver a disaster recovery manual and user access management. The required solution must integrate with the agency's Respond Case Management System for real-time query processing, complaint tracking, and case status updates. It must allow redirection from social media channels, provide automated responses, chatbots, natural language processing, automated notifications, and reporting dashboards. To be eligible, the bidder must be an onshore South Africa organization. Bidders may submit their proposals digitally via email or online. The buyer is currently looking for proposals to establish the budget. The provided text contains no key-date or evaluation details.