Debt Collection Services

The government authority in Palm Bay, FL requires a USA-based vendor to provide offsite, citywide debt collection services for its utility and building departments. The contractor must collect outstanding utility bills and unpaid permit fees, handle account transfers, and process payments. The vendor collects all amounts due directly from debtors, remits the original account balance owed to the city monthly, and retains its collection fee from the collected amounts. Prior written approval from the building department and payment status confirmation are required before credit bureau reporting, and the city maintains authority to direct the removal or cancellation of reported accounts. The city maintains a list of placed accounts, and the vendor must purge fully paid accounts from its database after at least 90 days. Bidders must submit questions by September 17, 2026. Bidders may submit responses digitally via email or online, and the buyer seeks proposals regarding the budget.