Bad Debt Collection Services

The government authority in the Virgin Islands requires a USA-based vendor to provide offsite bad debt collection services to manage and recover outstanding patient account balances deemed uncollectible through internal billing. The selected agency must deliver full collection services, including account placement across all balance ranges and aging levels, ethical collection activities, compliance oversight, financial assistance safeguards, authorized legal collection support, reporting, and secure payment processing. Specific collection activities encompass inbound and outbound patient communications, skip tracing, credit bureau reporting, payment plan negotiation, dispute resolution, and insurance rebill identification. The buyer seeks proposals for this opportunity and permits vendors to submit responses digitally by email or online. Prospective bidders must submit all questions no later than September 8, 2026.