24x7x365 Quitline and Tobacco Cessation Services
- Client
- Department of Health and Social Services, Division of Public Health
- Solicitation No.
- HSS-27-007
- Posted
- —
- Category
- Call Center and Answering
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer seeks a vendor to provide 24x7x365 quitline and tobacco cessation services using an existing toll-free number. The scope requires phone cessation counseling, maintaining and expanding a trained counselor program for face-to-face counseling, and handling after-hours calls. Work must prevent tobacco initiation, increase quitting attempts, eliminate secondhand smoke and vapor exposure, decrease social acceptability of e-cigarettes and tobacco, and cultivate Delaware's leadership in tobacco control. Bidders must specify session content, counseling length, cessation materials, protocols for target populations, proxy caller information, operating schedules, holiday closures, and call handling procedures. The buyer requires offsite work performance restricted to onshore USA entities. The contract period spans one year, and the buyer asks vendors to submit proposals for the budget. Interested bidders must submit all questions no later than September 23, 2026. The source text provides no additional evaluation or key-date details.
Key solicitation details
AI-extracted from 3-HSS-27-007 - Delaware Quitline and Related Tobacco Cessation Services-RFP.docx. Confirm against the original documents before bidding.
The Delaware Department of Health and Social Services, Division of Public Health seeks professional services for 24x7x365 Quitline and related tobacco cessation services. The contract covers phone and face-to-face counseling, cessation aids, online support, and program evaluations for Delaware residents aged 13 and older. The contract period will be for one year.
- Issued by
- Department of Health and Social Services, Division of Public Health
- Public Notice
- September 2, 2026
- Deadline for Questions
- September 23, 2026 at 3:00 PM EST
- Response to Questions Posted by
- October 21, 2026
- Deadline for Receipt of Proposals
- December 2, 2026 at 1:00 PM EDT
- Estimated Notification of Award
- January 7, 2027
- Estimated Project Start Date
- July 1, 2027
- How to submit
- Electronic via Euna Procurement (Bonfire) Portal
- Submission details
- Online submission at https://dhss.bonfirehub.com/
- Contract term
- One year
- Place of performance
- Offsite / Delaware
- Insurance and bonding
- Proof of insurance and amount of insurance shall be furnished to the Agency prior to the start of the contract period.
How proposals are evaluated
| Qualifications of Vendor | |
| Methodology Proposed | |
| Responses to Scope of Work, Appendix B | |
| Ability to recruit, hire, schedule, and train qualified applicants | |
| Evaluation of Costs |
Scope of work
- 24x7x365 Quitline telephone cessation counseling services
- Maintain and expand trained cessation counselor program for face-to-face counseling
- Provision and distribution of FDA-approved cessation aids and nicotine-replacement therapy
- Vendor-hosted online support services
- Seven-month follow-up evaluation and reporting using NAQC definitions
- Seamless access to culturally and linguistically appropriate federal cessation resources
- Weekly and monthly tracking and data reporting
- Dedicated full-time project manager to oversee operations, training, and reporting
Minimum qualifications
- Vendor must be onshore (USA Only)
- Provide Delaware license(s) and/or certification(s) necessary to perform services
- Furnish proof of State of Delaware Business Licensure prior to contract execution
- Affirm no suspension or debarment within the past five (5) years
- Capacity to provide credentialed healthcare providers for face-to-face counseling in all three Delaware counties
- Provide a dedicated full-time project manager for the project
- Compliance with IRS Publication 1075 background check requirements for FTI access
Documents to include with the bid
- Transmittal Letter
- Detailed Budget Proposal
- Attachment 2 - Vendor Information Form
- Attachment 3 - Non-Collusion Statement
- Attachment 4 - Exception Form
- Attachment 5 - Confidentiality Form
- Attachment 6 - Business References
- Attachment 7 - Subcontractor Form (if applicable)
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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