24x7x365 Quitline and Tobacco Cessation Services

The buyer seeks a vendor to provide 24x7x365 quitline and tobacco cessation services using an existing toll-free number. The scope requires phone cessation counseling, maintaining and expanding a trained counselor program for face-to-face counseling, and handling after-hours calls. Work must prevent tobacco initiation, increase quitting attempts, eliminate secondhand smoke and vapor exposure, decrease social acceptability of e-cigarettes and tobacco, and cultivate Delaware's leadership in tobacco control. Bidders must specify session content, counseling length, cessation materials, protocols for target populations, proxy caller information, operating schedules, holiday closures, and call handling procedures. The buyer requires offsite work performance restricted to onshore USA entities. The contract period spans one year, and the buyer asks vendors to submit proposals for the budget. Interested bidders must submit all questions no later than September 23, 2026. The source text provides no additional evaluation or key-date details.