Hospital Ambassador Services

The government authority in San Mateo, CA requires a vendor to provide hospital ambassador services to serve as the first point of contact for patients, visitors, and guests. The buyer needs the vendor to deliver a welcoming, supportive, and efficient hospital experience through six functional areas: patient and visitor assistance, customer service and experience, communication and coordination, safety and compliance, administrative support, and environment and hospitality. The buyer limits eligibility to onshore USA organizations and mandates that the vendor perform all work onsite. The buyer requests proposals for the budget and sets a deadline for all questions of September 23, 2026.