Information Technology Services

The government authority located in Springfield, TN needs a USA-based vendor to provide offsite information technology services. The requested scope includes 24/7/365 network and infrastructure monitoring, along with help desk, desktop, network, server, and user support. The buyer requires comprehensive cybersecurity, endpoint protection, patch management, security monitoring, backup, disaster recovery, and business continuity support. Additionally, the selected vendor must establish and support independent telephone and communications services. The vendor must also deliver technical support for the authority's software, including installation, configuration, troubleshooting, updates, licensing, migrations, integrations, and software vendor coordination. Specific projects include supporting software conversion, implementation, and configuration, as well as providing technical support for an upcoming ERP conversion. Bidders must submit all questions no later than September 14, 2026. The buyer is looking for proposals to establish the budget and provides no further evaluation details.