Advanced Technology Solutions

The buyer seeks a USA-based vendor to provide offsite advanced technology solutions that integrate with a Central Square Enterprise Computer-Aided Dispatch system. The requested scope includes software solutions to improve operational efficiency, training quality, quality assurance, and hiring outcomes. Specific requirements entail a non-emergency call handling solution with virtual conversational interactive voice response, simulated scenario-based training for call takers and dispatchers, an automated quality assurance solution, and pre-hire screening with candidate assessments. Eligibility is restricted to USA organizations only, and the buyer requests proposals to determine the budget. The contract spans a three-year period. Key dates include a mandatory pre-bid meeting on September 17, 2026, and a deadline for all question submissions on September 24, 2026.