ADA Paratransit Operations and Maintenance and Related Services

The government authority in Concord, California, needs a USA-based organization to perform onsite ADA and non-ADA paratransit operations, maintenance, and related transportation services. The buyer requires the vendor to deliver safe, efficient, and technology-enabled operations, including reservations, scheduling, dispatch, "where's my ride" tracking, customer service, and data-driven performance management. The vendor must operate a call center offering real-time interpretation through bilingual staff or telephone services. Additional responsibilities include developing affordable technologies, increasing shared-ride efficiencies, expanding service availability, providing flexible trip options, reducing transfer wait times, minimizing unproductive mileage, and forming transportation partnerships. The buyer seeks proposals for this contract and lists no specific budget. Interested bidders must attend a pre-bid meeting on September 24, 2026, and submit all questions by October 23, 2026.