Examination Services for Board of Registration of Engineers
- Client
- Board of Registration of Engineers
- Solicitation No.
- —
- Posted
- —
- Category
- Subsistence, Education or Training Supplies and Services
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe government authority in Boston, MA, seeks a USA-based vendor to provide offsite examination services for its Board of Registration of Engineers. The buyer handles internal application approvals and transmits data to the contractor via an API transfer. The contractor must review data, request additional information as needed, establish website links with the Board, and maintain a customer service quality program. To support candidates, the contractor must operate a toll-free call center for at least nine hours daily from Monday through Friday, ensuring coverage from 9:30 a.m. to 5:00 p.m. Eastern Time if based in another time zone. The call center requires a voicemail system for after-hours calls and a commitment to return unexpected high-volume messages within one business day. Prompt answers to performance complaints are required. Interested bidders must submit all questions by September 30, 2026. The buyer currently requests proposals for the budget.
Key solicitation details
AI-extracted from instructions-for-vendors-responding-to-bids~6.docx. Confirm against the original documents before bidding.
The buyer is seeking a vendor to provide offsite examination services for the Board of Registration of Engineers in Boston, MA. The vendor will process candidate data via API transfer and maintain a customer service quality program including a toll-free call center. USA organizations only are eligible to bid.
- Issued by
- Board of Registration of Engineers
- Questions due
- September 30, 2026
- How to submit
- Electronic via the COMMBUYS portal
- Submission details
- Submit quotes electronically on COMMBUYS. Bidders must be registered on COMMBUYS. Mark confidential attachments accordingly. Confirmation email from COMMBUYS verifies quote submission.
- Place of performance
- Offsite / Vendor office premises
Scope of work
- Receive approved application data via API transfer from agency
- Review candidate data and request additional information when necessary
- Provide a customer service quality program covering all contractor interactions
- Promptly answer all performance complaints received by contractor
- Operate a sufficiently staffed toll-free call center at least 5 days a week, 9 hours per day
- Operate call center from 9:30 a.m. to 5:00 p.m. Eastern Time if located in another time zone
- Maintain a voice mail messaging system for after hours and holiday periods
- Establish appropriate web links between contractor and Board/Division websites
Minimum qualifications
- Onshore (USA organization Only)
Documents to include with the bid
- Quote submitted via COMMBUYS
- Required attachments and forms per solicitation instructions
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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