Examination Services for Board of Registration of Engineers

The government authority in Boston, MA, seeks a USA-based vendor to provide offsite examination services for its Board of Registration of Engineers. The buyer handles internal application approvals and transmits data to the contractor via an API transfer. The contractor must review data, request additional information as needed, establish website links with the Board, and maintain a customer service quality program. To support candidates, the contractor must operate a toll-free call center for at least nine hours daily from Monday through Friday, ensuring coverage from 9:30 a.m. to 5:00 p.m. Eastern Time if based in another time zone. The call center requires a voicemail system for after-hours calls and a commitment to return unexpected high-volume messages within one business day. Prompt answers to performance complaints are required. Interested bidders must submit all questions by September 30, 2026. The buyer currently requests proposals for the budget.