Home Performance Contractor Service

The Town of Arlington, MA requires a USA-based vendor to provide offsite home performance contractor services, including marketing support, customer intake, and direct service delivery. The vendor must perform co-branded marketing through field events, canvassing, direct mail, digital and radio ads, public displays, local print media, and community media. For customer intake and service delivery, the contractor must operate a call center for inbound and outbound calls. The vendor needs customized scheduling and weatherization protocols for qualified 1–4 unit buildings, serving market-rate homeowners, rental properties, moderate-income residents, low-income residents, and non-English speakers. The vendor must provide multilingual communications across all outreach, scheduling, visits, reports, and follow-ups. The buyer seeks proposals for the budget and provides no specific key dates or evaluation criteria.