Telephone Administrative and Support System

The agency requires a vendor to provide a telephone administrative and support system, delivering year-round ongoing management, support, and administrative assistance for its current cabled telephone system, integrated voice-over-internet protocol (VOIP), and video and audio-conferencing platform. The scope includes supporting legislative communication systems, software applications, and hardware devices for new connects, moves, and general system work. Additionally, the vendor must supply necessary voice system cabling services, maintain physical and end-user inventories, and coordinate with external system providers, including emergency response providers. To qualify, bidders must be an onshore, USA-only organization. The vendor will perform all work offsite. The agency is currently soliciting proposals and has not provided specific budget figures or key dates in the source text.