Service Management Platform

The buyer seeks a modern service management platform to serve as the foundation for technology service delivery across its organization. The requested scope requires the vendor to provide a solution that replaces the current platform and delivers an enhanced, scalable, and flexible environment. This environment must manage incidents, service requests, knowledge management, workflow automation, reporting, and related service management activities. The work requires offsite performance. Regarding eligibility, the buyer restricts participation to onshore Canadian organizations only. For the budget, the buyer is currently looking for proposals. The buyer sets a key deadline requiring bidders to submit all questions no later than September 15, 2026. Bidders must pay an additional fee to obtain the main RFP document, as this notice provides research and contact details for informational purposes without including the full bid document.