Wireless Automated Hearing Test System

The government authority in Lansing, MI requires a vendor to provide a wireless automated hearing test system, including its audiometer and software. The contractor must supply a digital user manual with step-by-step written and photographic instructions, recorded video demonstrations of operations and troubleshooting, escalation protocols for critical failures, and monthly summary reports of software updates and support tickets. The vendor must also provide onboarding and user training materials within two weeks of software release, and cover roundtrip shipping costs if an audiometer is returned to the government in less than fully functional condition or lacks full maintenance and calibration services. The buyer sets aside this opportunity totally for small businesses and restricts eligibility to onshore USA vendors. Work performance will occur onsite. The contract period spans one year, and the buyer is looking for proposals regarding the budget.