Consumer Assessment of Healthcare Providers and Systems Health Plan and Qualified Health Plan Enrollee Experience Surveys Services

The buyer located in Murray, UT requires a USA-based organization to provide end-to-end consumer assessment of healthcare providers and systems (CAHPS) health plan and qualified health plan (QHP) enrollee experience surveys services. The selected vendor must perform the work offsite over a three-year contract period. Requested scope includes managing survey operations, developing statistically valid sampling methodologies, programming and formatting surveys, conducting telephone administration with trained interviewers, and executing annual protocol updates. Additionally, the contractor must ensure accessibility, maintain quality assurance processes, and provide audit documentation, including interactive data submission system requirements. The buyer accepts digital submissions via email or online and asks vendors to submit a proposal for the budget. Interested bidders must submit all questions no later than September 10, 2026. The buyer limits eligibility exclusively to onshore, USA organizations. The provided text contains no further details regarding specific evaluation criteria.