Mission-Critical Dispatch Call Handling and Radio Integration System

The buyer requires a mission-critical, hybrid-architecture dispatch call handling and radio integration system to replace its legacy corporate phone system. The vendor must deliver an operational technology solution across a dual-site architecture that bridges traditional telephony and Land Mobile Radio infrastructure. The buyer needs a unified user interface for phone and radio interactions, a recording platform, cloud-based data tools, automated cyber threat detection, full cryptographic security, and an AI-driven IVR system with natural language processing and Spanish translation. Serving approximately 60,000 customers, the system must support high-volume spikes and multiple simultaneous calls with on-hold messaging. Only onshore USA organizations are eligible to submit proposals for this offsite work. Bidders must submit digital responses via email or online, and the buyer requests budget proposals as part of the submission. The provided text omits specific evaluation criteria and key dates.