24x7 After Hours Answering Service

The buyer requires a vendor to provide a 24x7 after-hours answering service throughout the 2027 fiscal year. The requested scope involves answering calls and dispatching requests to an on-call crew between 5:00 pm and 8:00 am Monday through Friday, all day on Saturdays and Sundays, and on all government holidays. The vendor must determine whether to dispatch requests immediately or forward them to the next business day, and must provide a daily call log and disposition every morning at 8:00 am for the previous day's calls. Eligibility is restricted to onshore USA organizations only, and the vendor will perform the work offsite. The buyer is looking for proposals to establish the budget. The main RFP document is not available on the buyer's website, and the provided text states no evaluation criteria or key dates.