Service Delivery and Digital Solution Review Service

The government authority in Iqaluit, Nunavut requires a vendor to provide service delivery and digital solution review consulting services for a one-year contract. The buyer needs the contractor to perform current-state process mapping, an executive-level discovery, prioritization of detailed review areas, and development of a service inventory. Specific duties include mapping end-to-end client journeys, identifying service barriers, prioritizing review areas based on criteria such as mandate alignment and feasibility, and identifying services or administrative functions suitable for consolidation or shared services. Only Canadian onshore organizations are eligible to apply for this opportunity. The vendor will perform the work offsite and can submit responses digitally via email or online. The buyer is currently looking for proposals to determine the budget, and the provided text does not contain specific evaluation criteria or key submission dates.