Advanced Reservation, On-Demand Dial-a-ride Subscription, Paratransit Demand Response User Side Subsidy Transportation Program and Microtransit Service

The government authority in Norwalk, CA requires a vendor to provide advanced reservation, on-demand dial-a-ride subscription, paratransit demand response user-side subsidy transportation, and microtransit services. The required scope includes operating dial-a-ride driver services, performing pre-trip vehicle safety inspections, assisting passengers in and out of vehicles, and operating wheelchair lifts while securing wheelchair passengers. The buyer also needs trained staff to handle trip reservations, scheduling, and customer service during all operating hours, managing 7-day advance, next-day, and real-time reservations and dispatch. Additionally, the vendor must focus on customer convenience, monitor schedule integrity and on-time performance, and use electronic equipment to track vehicle locations and verify no-show trips. To eligible for this opportunity, bidders must be a USA organization operating onshore. The work requires onsite performance. Bidders can submit proposals digitally via email or online, and the buyer is actively looking for proposals. Bidders must submit all questions no later than October 1, 2026. The provided text does not contain evaluation criteria or specific budget details.