Five9 Call Center Software

The buyer requires a vendor to provide Five9 call center software to renew Call Center Services for applications. The selected vendor must establish a multi-extension phone line with voicemail for the Childcare Administration Tracking System Help Desk to assist internal staff with account troubleshooting. This phone line will also support the Provider Portal for external customer communication. The scope encompasses Five9 Core, Voice Contact Center, Technical Account Management, and Voice Contact Center Recording Storage. Work performance will occur offsite over a one-year contract period. Eligibility limits participation to onshore United States organizations only. The buyer has not specified a set budget and is looking for proposals. The provided text contains no details regarding key dates or specific evaluation criteria.