IT Help Desk Remote Services

The government authority in New York requires a USA-based organization to provide 24x7, 365 external IT remote and telephone support services for approximately five hundred agency employees. The selected vendor must deliver primary Level 1 and Level 2 helpdesk remote assistance and expert technical support using a ticketing system to track all issues, changes, and requests. The vendor will perform all work offsite. Eligible vendors must submit their proposals digitally via email or online. The agency seeks budget proposals from interested respondents and has not established a fixed budget amount or specific key submission dates in the provided text.