24x7x365 Crisis Call Center Services

The buyer requires a vendor to provide 24x7x365 crisis call center services for all residents, counties, and localities within its region. The requested scope includes immediate crisis intervention, suicide prevention, assessment, de-escalation, supportive listening, safety planning, referrals, and linkages via telephone, text, a website, and web-based chat. The contractor must ensure calls never route to voicemail during operating hours. Additionally, the vendor must provide real-time care coordination, dispatch mobile crisis resources when assigned, support crisis-prevention communications, and collaborate with the regional crisis hub, emergency services, hospitals, 911, law enforcement, and local partners. Eligible bidders must perform work onshore within the USA, and performance takes place onsite. The buyer seeks proposals to establish budget details and will award a one-year contract. Bidders must submit all questions by October 02, 2026. The buyer accepts digital response submissions through email or online channels.