Towing Companies Services

The City of Shaker Heights, Ohio, seeks a USA-based towing company to provide 24-hour, year-round towing services for a one-year contract. The vendor must provide onsite services with a 20-minute or less response time and maintain a 24-hour dispatcher. The selected contractor must supply properly equipped vehicles featuring two-way radios or cell phones, clean-up equipment, and hazardous waste gear. Drivers must clear and properly dispose of all roadway debris. The buyer requires the vendor to maintain a secure storage lot capable of holding all police tows simultaneously. This lot must feature a controlled entrance, a surrounding chain link fence at least six feet high, and sufficient lighting for night security. Additionally, the vendor must grant 24-hour access to towed vehicles for investigative purposes and maintain release hours from 8:00 am to 5:00 pm Monday through Friday, and 8:00 am to 12:00 noon on Saturdays, excluding holidays. The buyer is currently seeking proposals and has not provided specific evaluation criteria or budget figures.