Dialpad Voice Application Services

The buyer requires Dialpad voice application services to support its Call Center, Placement Team Customer Service Phone Number, Mental Therapist Crisis Support Main Number for Social Workers, and Child Protective Register (CPR) Clearance customer service number. The requested scope includes Ai Custom Moments, Real-Time Assistance (RTA), and Dialpad Sell Advanced. The Dialpad application must enable constituents, social workers, and resource parents to dial a main number and receive automated prompts to connect with the customer service and crisis support teams. Staff members will use agency-provided mobile phones to answer calls offsite and document outcomes. Eligible bidders must be an onshore USA organization. Bidders may submit proposals digitally via email or online, and the buyer is looking for proposals regarding the budget. The provided text contains no details on evaluation criteria or key dates.