24x7X365 Fire Communications and Dispatch Services

The buyer requires a vendor to provide 24x7x365 fire communications and dispatch services to support emergency responses across all municipalities in the County service area. The requested scope includes operating a continuous communication center, managing public reporting, operating telephone and radio systems, and making arrangements with the Provincial 9-1-1 Primary Public Safety Answering Point Services to receive calls. The vendor must deliver call-taking and dispatching using Esri-compatible CAD equipment and County GIS mapping. Performance requirements mandate answering 80% of alarms within 15 seconds, 90% within 40 seconds, and completing 95% of emergency dispatching within 60 seconds. Only onshore Canadian organizations are eligible to apply. The vendor will perform the work offsite. The buyer accepts digital submissions via email or online and is currently looking for proposals to establish the budget. The source text does not state evaluation details. Vendors must submit all questions no later than October 13, 2026.