Palestine - RFI for Hotline, Contact Centre and Related Technical Solutions

The buyer seeks information through a Request for Information (RFI) to understand the supply market for agency hotline, contact-centre, and associated technical solutions. The requested scope includes identifying viable technical and operating models, exploring options to retain or ensure continuity for the publicised toll-free number 1800 124126, and gathering information on capabilities such as inbound and outbound calling, SMS, VoIP, call routing, recording, quality assurance, reporting, integration, and information security. Additionally, the buyer requires indicative information on implementation approaches, charging structures, price ranges, service levels, contractual conditions, and the roles of carriers, operators, platforms, staffing providers, and integrators. Only onshore Palestine organizations are eligible to bid, and performance of the work will occur offsite. The buyer is looking for proposals regarding the budget, but the text does not state submission deadlines, question deadlines, submission methods, evaluation criteria, or the contract term.