24x7x365 Call Centre Services

The buyer requires a qualified onshore Canadian organization to provide offsite, 24x7x365 call centre services for building and property maintenance requests. The selected vendor must staff the call centre from its own location, use B2B authentication to access City software applications, and maintain integrated telephone capabilities. The buyer also seeks future capabilities for robotic process automation or chatbot functionality to streamline services and reduce customer wait times. Bidders must submit all questions no later than October 20, 2026. The contract term is three years, and the buyer is requesting budget proposals from respondents.