24x7 Telephone Answering Services

Pima County solicits quotes from qualified offerors to provide offsite, 24x7 live-agent telephone answering services for general public inquiries and specific county programs. The selected contractor must furnish trained, English and Spanish bilingual agents to answer, screen, document, route, transfer, and escalate calls using county-approved scripts, as well as handle fluctuating call volumes, emergency call transfers, dedicated telephone numbers, and time-stamped call records. Only United States organizations are eligible to bid. Bidders must complete and submit the full 16-page Offer Agreement and all required supporting documents online through the BidNet solicitation portal only. Questions are due no later than October 6, 2026, and final responses must be submitted at or before 2:00 PM MST on October 14, 2026. Bidders must include pricing within the Offer Agreement's Unit Prices Table and Master Price Discount List, as the buyer is looking for proposals. The contract period is for one year.