Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)

The Defense Commissary Agency seeks information on commercial Software-as-a-Service subscriptions and specialized systems integration support services to maintain and enhance its Omnichannel Customer Communication System. The requested scope includes migrating digital assets from Bynder DAM to Adobe Experience Manager Assets, providing 99.9% system availability, delivering Information System Security Officer support, and deploying artificial intelligence capabilities within Salesforce Service Cloud. Interested parties with target NAICS code 541519 must submit a capability statement addressing Track 1, Track 2, or a comprehensive solution covering both. Resellers responding to Track 1 must provide valid proof of authorized reseller partner status from Salesforce, Sprout Social, and Adobe. Submissions must be delivered as a single searchable PDF, not exceeding 15 pages, with standard page layouts and a minimum 11-point font. The anticipated contract type is Firm-Fixed-Price with a 12-month base period and four 12-month option periods.