Debt Collection Services
- Client
- Arizona
- RFP Number
- DEBT-2184
- Posted
- 10/3/2026
- Category
- Debt Collection Services
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe City of Chandler Fire Department requires a third-party debt collection agency to perform professional offsite debt collection services for patient responsibility balances from ambulance transport services. The selected agency will receive patient accounts directly from the billing vendor in an agreed-upon file format such as CSV, SFTP, API, or EDI, and must import these files on a regular schedule. The scope includes account eligibility determinations, adjustments, write-offs, courtesy reductions, financial assistance eligibility and enrollment, and legal action decisions, while primary and secondary billing, appeals, and system maintenance remain with the billing vendor. Eligibility is limited to onshore USA organizations. Proposers must register via the City's online system, and proposals must be submitted via email to Procurement Officer Christian Jonson at [email protected] by 4:00 PM local Arizona time on November 3, 2026, with attachments limited to 50 MB. A pre-proposal Microsoft Teams conference will take place on October 14, 2026, at 9:00 AM local Arizona time. Offsite contractors must maintain primary commercial general liability insurance and retain these coverages for three years following work completion.
Key solicitation details
AI-extracted from 5062_RFP_Debt_Collection_for_Fire_-_FINAL.pdf. Confirm against the original documents before bidding.
The City of Chandler is seeking proposals from qualified offerors to provide debt collection services for Fire Department ambulance transportation patient responsibility balances. The selected vendor will receive account data from the billing vendor and perform collection activities. Eligible offerors include onshore USA organizations with applicable licensure and compliance capabilities.
- Issued by
- City of Chandler
- Issue Date
- October 2, 2026
- Pre-Proposal Conference
- Wednesday October 14, 2026 9:00 A.M. local Arizona time
- Proposals Due
- November 3, 2026 4:00 pm local Arizona time
- How to submit
- Submission details
- Submit one copy via email to [email protected]. Email and attachments must not exceed 50 MB, in .pdf format named with RFP number and Offeror name.
- Estimated value
- Not to exceed [ TBD ]
- Place of performance
- Offsite
- Insurance and bonding
- Commercial General Liability of $2,000,000 each occurrence and $4,000,000 aggregate; Business/Automobile Liability; Workers Compensation and Employers Liability; Professional Liability insurance.
How proposals are evaluated
| Qualifications and Experience | 20% |
Scope of work
- Receive and import patient responsibility account data from third-party billing vendor
- Conduct professional debt collection activities for ambulance transport services
- Execute HIPAA Business Associate Agreement (BAA) and safeguard Protected Health Information
- Provide debt validation within 5 days of initial communication
- Maintain audit logs and access controls, providing audit reports on request
- Ensure collection staff complete annual FDCPA, TCPA, and HIPAA compliance training
- Return or securely destroy all patient data within 30 days of contract termination
Minimum qualifications
- Active Arizona Collection Agency License from Department of Insurance & Financial Institutions or statutory exemption
- HIPAA compliance certification and FDCPA specialized expertise
- Specialized ambulance/EMS billing experience
- Annual FDCPA, TCPA, and HIPAA compliance training for collection staff
- Successful background screening for contract workers
Documents to include with the bid
- Completed Proposer Information and Offer Section
- Responses to Proposal Evaluation Criteria
- Exhibit B Price Proposal Page
- Proof of current licensure or statutory exemption documentation
- HIPAA compliance certification
- Resumes or statements of qualifications for key personnel
- At least 3 professional references
Source and verification
Cached documentsCraxy AI summarizes this opportunity from the source listing and available solicitation documents. Confirm submission instructions and amendments with the issuing source before responding.
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