Out of Hours Call Answering Service

The buyer requires a vendor to provide a reliable, secure, and responsive out-of-hours call answering service to support the Council outside normal office hours, public holidays, Christmas, and during emergency or severe weather events. The scope includes operating a standard service from 5.00 p.m. to 9.00 a.m. Monday through Thursday and from 4.30 p.m. Friday to 9.00 a.m. Monday, providing a public helpline during exceptional circumstances, maintaining 24/7 escalation contacts, and answering at least 95% of calls within 20 seconds. Eligibility is restricted to onshore Ireland organizations only, and the work will be performed offsite. Applicants can submit their proposals digitally via email or online, and the buyer is currently accepting proposals to establish the budget.