24x 7 Zoonotic National Grievance and Query Management Helpline Service

The buyer requires a vendor to establish and operate a 24x7 zoonotic national grievance and query management helpline service utilizing a hub-and-spoke model. The requested scope includes providing a cloud-based auto dialer, a cloud-based ticket management system with customizable reports and state-specific dashboards, a dedicated rabies helpline number, and assigned personnel such as Level 1 agents, team leads, IT staff, a trainer, a quality analyst, and a project manager. Only onshore vendors located in India are eligible to bid, and the performance of the work will be offsite. Applicants must submit their proposals digitally via email or online, though specific deadlines, evaluation criteria, contract terms, and defined budget limits are not detailed in the text.