Over-The-Phone and Video-Remote Interpretation Language Services
- Client
- —
- RFP Number
- TRANSLATION-8422
- Posted
- 10/14/2026
- Category
- Translation and Interpretation
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer needs a vendor to provide continuous, 24/7/365 over-the-phone and video-remote interpretation language services. The requested scope includes providing a technology platform to route and manage high-volume simultaneous phone calls and remote video feeds, along with American Sign Language services, to ensure equitable access to city programming, services, and information. Eligibility is restricted to onshore USA organizations, and the work will be performed offsite. A pre-bid conference is scheduled for October 15, 2026, and all questions must be submitted no later than October 23, 2026. Buyers are currently looking for proposals to establish the budget.
Key solicitation details
AI-extracted from CM-15A.pdf. Confirm against the original documents before bidding.
The City of Boston is seeking a vendor to provide over-the-phone and video-remote interpretation language services to ensure equitable access to city programming, services, and information. The vendor must provide continuous 24/7/365 technology platforms for high-volume calls and remote video feeds, including American Sign Language services. Eligibility is limited to USA onshore organizations.
- Issued by
- City of Boston
- Pre-bid meeting
- October 15, 2026
- Questions due
- October 23, 2026
- Place of performance
- Offsite
- Funding
- City of Boston Code, Chapter 4, section 7
Scope of work
- Over-the-Phone Interpretation (OPI) services
- Video-Remote Interpretation (VRI) services
- Continuous (24/7/365) technology platform for routing high-volume simultaneous OPI calls
- Continuous (24/7/365) technology solution to manage simultaneous remote video feeds for VRI
- Standard American Sign Language (ASL) services
- Sourcing Certified Deaf Interpreters (CDIs) or specialized trilingual visual interpreters on a scheduled or as-needed basis
Minimum qualifications
- Must be an onshore USA organization only
- CORI policy consistent with City of Boston Code, Chapter 4, section 7 standards
Documents to include with the bid
- Form CM-15A CORI Compliance Certification
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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