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South Africa - Antifraud, Corruption and Hotline Service

South Africa based organization looking for expert vendor for antifraud, corruption and hotline service.South AfricaDue Friday, October 16, 2026
Client
South Africa based organization looking for expert vendor for antifraud, corruption and hotline service.
RFP Number
CC-3916
Posted
10/14/2026
Category
Call Center and Answering
Budget
Looking for Proposals
NAICS
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Set-aside
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Contact
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Description

AI Generated

Ugu District Municipality requires a provider to deliver offsite antifraud, corruption, and hotline services for a contract period of one year. The scope includes establishing a customized, 24/7 confidential whistleblowing hotline available across multiple communication channels and languages, managing whistle-blower reporting and statistics while guaranteeing anonymity, complying with relevant South African legislation, supporting broader ethics programs, creating awareness materials, and conducting ethics surveys. Only onshore South African organizations are eligible to bid, whereas persons in the service of the state are excluded. Bidders must ensure tax compliance, provide a SARS Personal Identification Number or CSD number, and submit all completed official forms without re-typing them. Sealed bids endorsed with REQ:27126 must be deposited in the official tender box at Ugu District Municipality in Oslo Beach by 12h00 on 16 October 2026. Submissions must remain valid for 30 days. Faxed, emailed, typed, late, or incomplete quotations will be invalidated. Bids will be evaluated under the 80/20 preferential point system, allocating 80 points to price and 20 points to Specific Goals. The Specific Goals points comprise Ownership (12 points), Reconstruction & Development Programme (6 points), and Other Specific Goals (2 points).

Key solicitation details

AI-extracted from REQ27126-1.pdf. Confirm against the original documents before bidding.

Ugu District Municipality is requesting formal written quotations for the provision of an independent Anti-Fraud and Corruption Hotline service for a period of one year. The service will cover municipalities within the Ugu District Municipality, including the district itself and its entities. Bids will be evaluated based on an 80/20 preference point system.

Issued by
Ugu District Municipality
Document download period start
09 OCTOBER 2026
Proposals due
12h00 on 16 OCTOBER 2026
How to submit
Sealed hard copy
Submission details
Must be sealed, endorsed with REQ:27126, and deposited in the official tender box at the Reception of Ugu District Municipality, 96 Marine Drive, Phase 3, Oslo Beach. Faxed, emailed, typed, and late quotations will not be accepted.
Contract term
1 year
Place of performance
Ugu District Municipality, South Africa
Funding
PPPFA and Preferential Procurement Regulations 2022

How proposals are evaluated

Price80 points
Specific Goals20 points

Scope of work

  • Customized Fraud Hotline service via Free call, Fax/email, SMS, and WhatsApp
  • Live independent whistleblowing hotline operating 24 hours a day, 7 days a week, 365 days a year
  • Submission of reports and statistics on a predetermined basis or on demand
  • Guaranteed anonymity and absolute security of information
  • Provision of services in multiple languages
  • Support with broader ethics programmes and fraud prevention plans
  • Assistance in creating awareness through training, posters, and materials
  • Conducting ethics and fraud surveys as required

Minimum qualifications

  • Accreditation by the Ethics Institute of South Africa
  • Registration with the Companies and Intellectual Property Commission (CIPC)
  • Registered on the Central Supplier Database (CSD) of National Treasury
  • Valid SARS tax compliance status
  • Compliance with relevant South African whistle-blowing management legislation

Documents to include with the bid

  • Completed official RFQ forms
  • Registration with Companies and Intellectual Property Commission (CIPC)
  • Certified ID copies of directors, owners, members, or shareholders
  • Full updated Central Supplier Database (CSD) report not older than 3 months
  • Valid SARS tax compliance status or Tax Compliance Status Pin Sheet
  • Declaration Forms MBD1, MBD4, MBD6.1, MBD8, and MBD9
  • Certified certificate or affidavit confirming EME/QSE to claim specific goals points
  • Proof of payment for Municipal Services (water account, lease agreement, or SAPS Affidavit)
  • Letter from Department of Health or SASSA grant document as proof of disability if applicable

Verify important details

Document check

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1 available fileDocuments checked

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