After Hours Answering Service

The agency requires an after-hours answering service to handle calls after normal business hours Monday through Friday, all day on weekends, on holidays, and during emergencies. The selected vendor must answer, assign, dispatch, report, and record all calls within 15 minutes, while providing bilingual interpretation in English and Spanish. The vendor will manage incoming customer emergency calls, verify the agency service area, make outgoing calls to designated agency contacts, and send email or text notifications following customer calls. Only onshore US organizations are eligible to submit proposals for this work, which will occur both onsite and offsite.